Call the number below to speak to General Support and we’ll be happy to help with any questions you may have.
(800) 941-4913
Text your question to the number below and a support engineer will text you back promptly.
(916) 414-8600
Click the icon below to start a Remote Support Session
Practice Anywhere© uses state-of-the-art enterprise grade redundant IBM servers to host your practice data. Additionally, we employ industry leading technology including fully redundant grid power, battery sub-systems, 5 megawatts of off-grid power generation, three 6,000 gallon underground fuel tanks for continuous power generation, enterprise grade 2N+2 cooling systems, network equipment, and even multiple Internet carriers to ensure your practices patient data is safe and secure. Think Smart is the only cloud service provider that owns and operates every piece of the Practice Anywhere© equipment. Owning all of the equipment gives our customers piece of mind that the buck stops here and they are always talking to the right people in case of an emergency.
Think Smart has technical engineering staff located in Sacramento California, Chicago Illinois, Scottsdale, Arizona, and Belgrade Serbia ensuring that we are ready to work when you are.
Actual Think Smart IBM Equipment inside data center
*To ensure our customers get maximum uptime, we perform system maintenance every week during the late night which could result in the system being unavailable during those maintenance windows.
Regardless of whether you use equipment from Zeiss, Marco, Optos, Humphreys, or the myriad of other ophthalmic equipment, Think Smart has you covered. The Practice Anywhere cloud© relies on recognized industry standards, it will work properly on any device that supports standard terminal services. Even if your device does not directly support terminal services, we will still almost assuredly be able to connect your ophthalmic equipment and will make every effort to do so.
Image provided for example purposes only and does not indicate that shown make and model is supported.
Let’s get one thing straight, your practice data belongs to you regardless of where it’s stored or physically located. You should have access to your practice data anytime you want for any reason you want it.
In an effort to keep your practice data safe and ensure that you have access to that data whenever you want, Think Smart has developed My Data My Way© a revolutionary new device that houses a second backup of your all your patient data that stays with you. This device can be located anywhere you have Internet access*; your practice, your home, or even your remote cabin in the woods. The My Data My Way© backup device gives you piece of mind ensuring that no one has control over your practice data except you.
Want to know how you can have complete control over your practice data for less than a daily cup of coffee? Give one of our sales and education experts a call at (800) 941-4913 and press option #2. We would be happy to give you all the details.
* My Data My Way may require the acquisition of additional internet speeds from your Internet Service Provider at your own expense. Internet speeds must be capable of downloading practice data each day.
** optometric cloud provider
Well before the day arrives to get your practice running on the cloud, Think Smart’s implementation team has been working behind the scenes to get your system ready. Everything from coordinating installations with your third parties (ECR Vault, Solutions Reach, Weave, etc..) to pre-moving your eDocuments is completed before your scheduled installation day arrives*, all to minimize any impact on your staff or practice. On your scheduled implementation day, our implementation team is trained to get you on board quickly and efficiently. In most cases, your on boarding will only take a couple of hours before you can start using your system on the cloud.**
* Based on third party vendor schedule and availability
** Based on standard practice size of 5 users or less. Additional users above 5 could require additional time before cloud server use.
Sometimes it’s better to take a test drive to get a true feel for something new. We agree. That’s why we are the only cloud provider to offer a zero cost 45-day free trial. This isn’t a trial with demo patient data, we use your actual real data.
If for any reason the cloud is not for you, we will refund 100% of anything you have paid. Think Smart’s uncompromised 45-day guarantee lets you truly take the Practice Anywhere Cloud© for a spin with zero risk and nothing to lose.
Give us a call at (800) 491-4913 and press option #2 to talk to a sales and education specialist and move your practice into the future with Practice Anywhere©.
Needing to call technical support for help is often more frustrating than the problem you’re experiencing. Think Smart’s trained technical support team understands the value of your time. Our average response time for a support technician to answer your call is less than 3 minutes.
Want even a faster way to get support? Try our new I.T. Support App that we will install on your computer, tablet, or phone FREE of charge. The IT app gives you the option to enter a support request, provide feedback, get contact information, and more right from your computer or phone. The app also provides notifications if there is an event that might affect your practice giving you advanced notice of anything going on and the ability to adjust your daily plans.
There is a hacker attack every 39 seconds* and Cybercrime has surpassed the global drug trade in profitability. It’s not just the big companies that are getting hacked, small businesses are considered the “low hanging fruit” of the hacker world and have since become the #1 targets of cybercrime.
It’s no longer good enough to have virus protection and a firewall and be protected from attack. Think Smart employs the absolute latest threat protection systems which dwarf other cloud service providers. Our level 3 data center keeps your data safe with biometric security devices, extensive security camera use, electronic name badges, and 24×7 security personnel.
With Practice Anywhere Cloud your private server is exactly that; private. Interested in a no cost dark web check on your practice from Think Smart? Just call (800) 941-4913 option 2 and we would be happy to do that for you.
Hackers are not hooded characters, the’re regular people you
would never suspect would want to steal from you.
* based on study conducted by Michel Cukier, Clark School assistant professor of mechanical engineering and affiliate of the Clark School’s Center for Risk and Reliability and Institute for Systems Research.
Well before the day arrives to get your practice running on the cloud, Think Smart’s implementation team has been working behind the scenes to get your system ready. Everything from coordinating installations with your third parties (ECR Vault, Solutions Reach, Weave, etc..) to pre-moving your eDocuments and everything in between is completed before your scheduled installation day arrives, all to minimize any impact on your staff or practice. On your scheduled implementation day, ur implementation team is trained to get you on board quickly and efficiently. In most cases, your on boarding will only take a couple of hours before you can start using your system on the cloud.